FREQUENTLY ASKED QUESTIONS
At Connect@Changi, we strive to provide a safe and conducive space for business travellers in Singapore.
Please email us with your enquiries at frontoffice@connectatchangi.sg

General Information

Q: How is Connect@Changi different from other hotels in Singapore?
Connect@Changi is a pilot purpose-built facility for short stay accommodation designed for Singapore and international travellers to conduct business meetings and engagements in a safe and contained environment. The facility will offer an integrated 'test-stay-work-meet' experience for inbound business travellers.
Q: What is the check-in and check-out time?
There is no standard check-in and check-out time. The hourly room rate are charged based on arrival into Singapore and departure from Connect@Changi.
Q: What is the maximum number of guests allowed in each room?
A maximum of 2 occupants are allowed in each guest room. For safety reasons, mingling between guests are not permitted. Please stay within your assigned guest room.
Q: Are pets allowed?
No pets are allowed at Connect@Changi.
Q: Is transportation provided from the airport to Connect@Changi?
Yes, the room rate includes two-way airport transfer.
Q: If I am travelling with a colleague/friend, are we able to take the same transfer to Connect@Changi?
Same transfer will be feasible if guests are travelling on the same flight and subject to completion of the arrival swab test.
Q: Am I able to leave Connect@Changi and visit the rest of the city during my stay?
You are required to stay within the Connect@Changi compounds throughout your stay. In-house guests are not permitted to leave the compound during their stay.
Q: Do I need to checkout at 12pm on the day of my departure?
The check-out time at Connect@Changi is based on departure time indicated in the booking confirmation. Guest service will contact you on transport details back to Singapore Changi Airport during your stay.
Q: After I check-out, can I head to explore the rest of the city?
You will have to head straight to Singapore Changi Airport once you have check-out from Connect@Changi.
Q: Can I make my own transport arrangements to Changi Airport?
Dedicated transport will be aranged for all guest departing Connect@Changi, you do not need to make your own arrangements.
Q: May I store my luggage after I check-out?
Luggage storage is not permitted. You will depart directly to Singapore Changi Airport based on your flight schedule.

Booking

Q: I am not sure if I am able to enter Singapore. Should I make a booking first?
You may find out if you are eligible for travel to Singapore on the Immigration & Checkpoint Authority's (ICA) SafeTravel website
Q: How do I book a room at Connect@Changi?
You may book a room via the website connectatchangi.sg or via the Connect@Changi mobile application. To download the mobile app click here
Q: Do I have to pay for my reservation upfront or can I pay when I check-out?
Bookings are based on full pre-payment upon confirmation via Connect@Changi website or mobile app.
Q: What is the cancellation policy?

CANCELLATION AND NO SHOW POLICY for room bookings

Cancellation more than 24 hours before check-in
Free cancellation
Cancellation less than 24 hours before check-in
24 Hours room rate will be charged
No Show
24 Hours room rate will be charged
*Pre-termination of the stay after check-in is not allowed and the full payment of the confirmed reservations still apply.

CANCELLATION AND NO SHOW POLICY for meeting room

Cancellation more than 24 Hours before scheduled meeting
Free cancellation
Cancellation less than 24 Hours before scheduled meeting
Full payment of booked meeting room will be charged
No Show
Full payment will be charged
*Adjustment of meeting room rates are not permitted upon commencement.

Health & Swab Tests

Q: Are the rooms at Connect@Changi sanitised and safe to check-in?
Yes, all rooms will be cleaned and disinfected in accordance to the guidelines set out by the Singapore Ministry of Health (MOH) and the National Environmental Agency (NEA).
Q: Can I head over to my colleague/friend's room during my stay?
For safety reasons, mingling between guests are not permitted. Please stay within your assigned guest room and avoid gatherings.
Q: What are the testing arrangements?
Upon ArrivalAll incoming guests will have to undergo a swab test upon arrival at Singapore Changi Airport before adjourning to Connect@Changi.During Your StaySwab test arrangements will be conducted every alternate days (i.e. On Day 1, Day 3 and Day 5). You may reserve the swab test appointments via Connect@Changi mobile app.DepartureAll guest departing Connect@Changi will have to be tested negative for at least 24 hours before being allowed to leave.All swab tests during stay are included in the room rates.
Q: Do I need to pay for additional swab test?
Each additional test will be chargeable at SGD110 and payment will be borne by guest.
Q: When will I receive the results of my swab test?
The results will be out within 6 hours after the lab receives the test. You will be notified via the Connect@Changi mobile app.
Q: What if I am tested positive for COVID-19 during stay
If you are tested positive for COVID-19 during your stay, arrangements will be made by on-site healthcare team to send you to the nearest dedicated medical facility for treatment.

Facilities & Services

Q: Is WiFi provided?
Complimentary WiFi is available in all guest rooms, meeting rooms and common areas.
Q: May I request for an extra bed?
In view of the space constraints within the room, no extra bed will be allowed with maximum occupant per room at 2.
Q: Are there restaurant/eateries within the compound?
No, there are no F&B establishments within the compound. Meals (Breakfast, Lunch and Dinner) will be provided and delivered to your room for consumption.
Q: Can I arrange for delivery to Connect@Changi? (Examples such as food delivery, shopping items and courier of packages)
Yes, you may arranged for deliveries to drop-off items at the Singapore Visitors Centre. The items will be delivered to your room by Guest Service.
Q: Will there be housekeeping during my stay?
For the safety and wellbeing of our staff, there will be no housekeeping throughout your stay. Should you require a change of towels, please contact Guest Service.
Q: Do you have smoking rooms?
All Guest rooms are strictly non-smoking. If you wish to smoke, please make your way to one of the designaged smoking pods within the compound.
Q: How can I make reservations for meeting room, gym and spin pods?
You may reserve available time slots via the Connect@Changi mobile app. Usage of meeting rooms will be chargeable.
Q: How do I pay for the usage of the meeting rooms?
Invoice for the usage of meeting rooms will be provided via email with an online payment link. You may proceed with payment online using your credit card.
Q: Are laundry and dry cleaning services provided?
We provide laundry and dry cleaning services, charges apply.
Q: May I store my luggage after I check-out
Luggage storage is not permitted. You will depart directly to Singapore Changi Airport based on your flight schedule.

In-Room Dining

Q: Is the food provided halal-certified?
All catered meals (breakfast, lunch and dinner) provided are halal-certified.
Q: As I have dietary requirements, am I able to request for special meals?
There are special dietary requirment meal options available. Please select your meal options on the Connect@Changi mobile app.
Q: Am I able to select my preferred meal options?
You may login to the Connect@Changi mobile app to change your meal preference at least 48 hours prior. If no selection is made, meals will be served based on the available menu of that day.
Q: When will meals be served?
Breakfast will be served from 08:00 am onwards. Lunch will be served from 12:00 noon onwards. Dinner will be served from 18:30 pm onwards
Q: Am I able to request additional serving of the meals?
We will be providing meals based on breakfast, lunch and dinner. No additional servings will be provided as meals are prepared in advance. We would recommend guests to experience food delivery services available to enjoy the local delights in Singapore.
Experience safe business travel at Connect@Changi
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9 Somapah Road, Singapore 487370
frontoffice@connectatchangi.sg